‘Online Monitoring’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment.
First identified over 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline might not appear as an natural focus for social media algorithms.
Nonetheless, its ascent as a viral TikTok topic has placed it at the forefront of an promotional upheaval, seeing big businesses spending big on content creators and reducing expenditure on advertising goods in conventional outlets.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who saw laborers applying to their skin with a byproduct of the drilling process. Now, a flood of content from users have chronicled its broad application in “practical tricks”.
Promoted as a solution for polishing footwear or making fragrance last longer, and also a remedy for noisy doorways. Users have even applied it to stop the scourge of crisp flavouring sticking to fingers.
Leveraging the Buzz
Detecting the product’s new life online, executives at the multinational amplified the hacks by tasking their in-house experts with verification and sharing the findings with influencers.
Suggestions that it lessened the sting of chili on the mouth were confirmed. So too were ideas it could extend fragrance and revive leather bags. Suggestions it could bleach teeth or lengthen eyelashes were debunked.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has persuaded leaders to dramatically increase investment in content creators.
This tracking of digital spaces to inform business strategy has been termed “social listening”. Unilever's CEO, recently appointed, has suggested it is aiming to spend a full fifty percent of its huge ad budget on social media content.
Evolving With Audience Behavior
The company's social media lead, who is heading the digital initiative, said the company was just evolving with contemporary approaches of connecting with customers. She said participating on platforms “without dampening the fun” was crucial.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, since the era of community gossip and discussing household products.
“There’s this moving away from a mass communication approach, where we would just transmit messages … Currently, it's countless discussions, diverse communities. The shift of the algorithms means that these communities feel niche, but they’re not.
“If you can make sure your brand is shared by other people, recommended by peers, this builds credibility and connection. Influencers are vital for this. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
The strategy reflects dramatic transformations happening in audience habits, with Gen Z and millennial audiences allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
The transition is visible in falling revenues for broadcast and newspaper ads. Within the United Kingdom, advertising income for major broadcasters have fallen by more than £600m in inflation-adjusted terms since 2019.
The Creator Economy Boom
Additionally, it points to a blurring of media roles as large companies almost become production houses themselves, linking up with hundreds of content creators to promote their goods.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and they’re spending a lot more time on Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with over traditional advertisements. This is a persistent pattern.”
He said brands could also save money by targeting content creators over big traditional media campaigns, which also permits simpler message refinement to gauge performance.
Such methods are increasing. Advertising spending on digital creator partnerships is increasing four times faster than the broader media sector. Stateside, it has increased by over 100% since 2021 and is expected to hit substantial figures in 2025.
The Enduring Power of Broadcast
Despite the huge changes, experts said they believed TV advertising still had a prominent role to play, as networks still held the capability to shape the national conversation.
She added: “Among the most effective advertising investments is still the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”